AI Call Script
Therapist & Counselor Answering Service Script
New clients calling your practice deserve a warm, professional first impression — not voicemail. InboundCollie answers with care, collects intake basics, and helps schedule a consultation while maintaining appropriate boundaries.
Average therapist job value: $150–$300/session
InboundCollie AI Receptionist
Answering on behalf of your business • 24/7
Live
Thank you for calling. I'm the virtual receptionist for this practice. Are you a new patient looking to schedule, or an existing client?
I'm new. I've been wanting to start therapy for a while and finally decided to do it.
That's a meaningful step — I'm glad you called. Are you interested in in-person sessions, or would telehealth work better for your schedule?
Telehealth would be easier, honestly.
Great — that opens up more availability. Do you have a preference for session type, like individual therapy, couples, or something else?
Individual, just for me.
Understood. Are you planning to use insurance, or would you be paying out of pocket?
I have Blue Cross Blue Shield. Do they accept it?
I'll note that for the therapist to confirm — they'll verify your specific plan during the intake call. What days and times generally work best for you?
Evenings are usually best, weekdays after 6.
Perfect. What's your name and the best number to reach you for a brief intake call?
Maria Santos, and this number is good.
Thank you, Maria. I've noted: new patient, individual telehealth, BCBS insurance, weekday evenings after 6. The therapist will call you back shortly to do a brief intake and check availability. You're in good hands.
After the call, InboundCollie sends you a complete lead summary before you call back.
What InboundCollie captures on every therapist call
✓New patient vs. existing (returning client)
✓Presenting concern (anxiety, relationships, trauma, etc. — general)
✓Preferred session format (in-person vs. telehealth)
✓Insurance vs. self-pay
✓Availability and preferred appointment times
Start answering every therapist call today
Set up in under 10 minutes. No contracts. Cancel anytime.