AI Call Script
Physical Therapy Answering Service Script
Physical therapy patients often come with a physician referral and a narrow scheduling window. InboundCollie captures referral status, diagnosis, and insurance upfront so your staff can focus on patient care.
Average physical therapist job value: $150–$300/session, 8–12 sessions
InboundCollie AI Receptionist
Answering on behalf of your business • 24/7
Live
Thank you for calling. I'm the virtual receptionist for this physical therapy clinic. Are you a new patient looking to schedule, or a current patient?
New patient. My orthopedic surgeon said I need PT after my knee surgery.
That's exactly the right next step after knee surgery. Do you have a referral or prescription from your surgeon, or will they be sending it over?
He said he'd fax it over. I'm not sure if it's there yet.
We'll check for the fax when we call back. What was the procedure — ACL repair, meniscus, knee replacement, or something else?
ACL reconstruction. Had it done three weeks ago.
Got it — ACL recovery is one of our specialties. Do you have insurance? If so, what carrier?
Blue Cross Blue Shield PPO.
BCBS PPO is accepted here. What days and times work best for PT sessions?
Afternoons are best — after 2pm any weekday.
Perfect. What's your name and the best number to confirm your first appointment and verify benefits?
After the call, InboundCollie sends you a complete lead summary before you call back.
What InboundCollie captures on every physical therapist call
✓New vs. returning patient
✓Condition/diagnosis and body part
✓Referral status (self-referral vs. physician referral)
✓Insurance carrier
✓Scheduling preference
Start answering every physical therapist call today
Set up in under 10 minutes. No contracts. Cancel anytime.