AI Call Script
Property Management Answering Service Script
Property managers field calls from tenants, owners, and vendors simultaneously. InboundCollie separates maintenance emergencies from routine requests, qualifies new owner inquiries, and routes everything correctly.
Average property manager job value: 8–12% of monthly rent
InboundCollie AI Receptionist
Answering on behalf of your business • 24/7
Live
Thanks for calling the property management office. I'm the virtual receptionist. Are you a current tenant, a property owner, or are you interested in renting?
I'm a tenant. The heat in my apartment stopped working and it was 28 degrees last night.
That's urgent — especially in those temperatures. Is the thermostat completely unresponsive, or is the heat just not reaching the right temperature?
The heat just blows cold air. I turned it up to 80 and it's still cold in here.
Understood. I'm flagging this as a heating emergency. What's the property address and your unit number?
4400 Riverfront Drive, Apt 2B.
Got it. What's your name and the best number to reach you? A maintenance coordinator will contact you as soon as possible.
David Kim, this number works.
Thank you, David. I've logged this as an emergency maintenance request — no heat, cold air blowing, 4400 Riverfront Drive Apt 2B. This will be prioritized. Is there anything else I should note, like entry instructions for the maintenance team?
After the call, InboundCollie sends you a complete lead summary before you call back.
What InboundCollie captures on every property manager call
✓Caller type (tenant, owner/investor, prospective renter, vendor)
✓Urgency (maintenance emergency vs. routine request)
✓Property address
✓Issue type (plumbing, electrical, HVAC, lease, payment)
✓Best callback time
Start answering every property manager call today
Set up in under 10 minutes. No contracts. Cancel anytime.