AI Call Script
HVAC Answering Service Script
When your techs are on rooftops or under crawlspaces, InboundCollie answers every call. It triages by urgency (no AC in summer = emergency), captures the full job scope, and sends you a lead summary before you return the call.
Average hvac contractor job value: $800–$4,000
InboundCollie AI Receptionist
Answering on behalf of your business • 24/7
Live
Thank you for calling. I'm the AI assistant for this HVAC company. Are you calling about a heating or cooling issue, or something else?
Yeah, my AC stopped working last night and it's supposed to hit 95 today. I need someone out ASAP.
I'm so sorry to hear that — especially with the heat coming. This sounds urgent. Is the system completely off, or is it running but not cooling?
It's running but blowing warm air. The thermostat is set to 72 but it's 84 inside right now.
Got it. Running but not cooling — that's helpful. A few quick questions so I can get a tech dispatched to the right place. What's the address, and is this a house or a business?
It's my home, 4821 Maple Drive.
Perfect. Do you know roughly how old the system is? And is it a central AC unit, a heat pump, or something else?
It's central AC, maybe 8 years old. I'm not sure of the brand.
That's all very helpful. What's the best number to reach you, and is morning or afternoon better for the callback?
This number is fine, and morning is better — like before noon.
Got it. I'm flagging this as an urgent call — system running but not cooling, homeowner at 4821 Maple Drive, morning callback preferred. The tech will have all of this before they call you back. Is there anything else I should add to the notes?
After the call, InboundCollie sends you a complete lead summary before you call back.
What InboundCollie captures on every hvac contractor call
✓Emergency vs. routine (system down, no heat/AC)
✓System type and age
✓Homeowner vs. commercial property
✓Preferred callback time
✓Address and zip code (service area check)
Start answering every hvac contractor call today
Set up in under 10 minutes. No contracts. Cancel anytime.